Frequently Asked Questions
Everything you need to know about our high-performance bamboo apparel and services.
What makes Free Fly bamboo fabric special?
Our bamboo-based fabrics are naturally breathable, moisture-wicking, and incredibly soft. They offer UPF sun protection and are designed to keep you comfortable during long days on the water or the trail.
How should I care for my Free Fly apparel?
To maintain the longevity of your gear, we recommend machine washing on a cold, gentle cycle with similar colors. Tumble dry on low heat or hang dry to prevent shrinkage and preserve the integrity of the bamboo fibers.
What is your return and exchange policy?
We offer a 30-day return and exchange window for all unwashed and unworn items with original tags attached. Simply visit our online returns portal to generate a prepaid shipping label.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the continental United States. We also offer expedited shipping options at checkout if you need your gear sooner for an upcoming adventure.
Do you offer international shipping?
Yes, we ship to select international locations. Shipping rates and delivery timelines vary by country and are calculated at the final stage of checkout.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. Our apparel generally features a modern, athletic fit; if you prefer a looser feel, we recommend sizing up.