Returns & Exchanges
At Free Fly, we want you to feel as comfortable in our bamboo apparel as you do on the water, which is why we offer a 30-day window for returns and exchanges on all unworn items. We make the process simple so you can get back to your next adventure with the perfect fit.
Start Your Request
Visit our online Returns Portal and enter your order number and zip code to locate your purchase.
Select Your Items
Choose the specific items you wish to return or exchange and provide a brief reason for the request.
Print and Pack
Generate your prepaid shipping label, print it out, and securely pack your items in their original packaging if possible.
Ship and Track
Drop off your package at any authorized carrier location and keep an eye on your email for a notification once your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing